Access

Mobility parking

We have added two dedicated drop-off and pick-up mobility parking spaces with accessibility ramps.

These are located on the west side of the Museum and are the closest carparks to the Memorial Entrance. These are drop-off and pick-up only for a maximum of ten minutes.

If you need to use a mobility park, we recommend that you drop off passengers at the two drop-off and pick-up parks and then park for the duration of the Museum visit at the South Atrium mobility parks.

If the South Atrium mobility carparks are full, there are five additional paid mobility parking spaces in the Museum’s underground carpark.

MOBILITY PARKING MAP

ACCESSIBILITY TOUR

Pre-plan for a smooth arrival

Our new accessibility virtual tour helps our visitors with mobility restrictions or those who use wheelchairs to plan their visit. It covers the access routes of the ground floor of the Museum from parking and public transport areas as well as the car parks, and has information about lifts, ramps, accessible eating areas, accessible toilets, rest areas, lockers, and much more.

Find out more

FULLY CERTIFIED

Hāpai Access Card

We have joined the Hāpai Access Card scheme as part of our ongoing commitment to providing accessibility for everyone in our community. If you are a Hāpai Access Card holder, you are welcome to present it when you arrive at our ticket desk, or to one of our Visitor Hosts if you would like assistance. Please visit the Hāpai Access Card website for more information.

NZ Sign Language at Auckland Museum

Watch our NZSL video to plan your visit, and learn about our new NZSL Online Hub. In the Hub, you can discover more about interesting displays within two of our newest galleries, through NZSL videos on your own device.

Find out more

Wheelchair access

All areas of the Museum can be accessed by wheelchair users with the exception of the whare rūnanga Hotonui.

The Grand Foyer Entrance has a revolving door that can be slowed to accommodate mobility equipment.

Wheelchairs may be borrowed from both the Grand Foyer and Te Ao Mārama/South Atrium. Please note that wheelchairs cannot be booked or reserved ahead of time.

Groups: If you are in a group of five or more who are using mobility equipment, please contact our Bookings Office before your visit so we can support your group to enter the building, this may include opening the side door and the use of temporary ramps.

Bookings Office: +64 9 306 7048
Email: [email protected]

Elevator lifts

Lifts are available to access the different floors of the Museum.

Accessible toilets

There are four accessible toilets in the Grand Foyer and four accessible toilets within the South Atrium and Level One.

There are gender-neutral toilets within the Kai Room, Level One – Weird and Wonderful, and Level 2 – Library.

Certified Disability Assistance Dogs

Certified disability assistance dogs are welcome at Auckland Museum when supporting your visit. Please ensure your dog wears the appropriate coat and you can provide a valid ID card.

Complimentary tickets for paid assistants

Paid assistants can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder. The intent is to remove barriers for visitors who require a paid assistant to support their attendance.
To make a booking for you and your paid assistant please contact the Bookings Office +64 9 306 7048.

Sensory Friendly Visit Guidelines

The Museum can be a confronting place for those with sensory issues. To help you plan ahead, we've prepared a map outlining different sensory levels.

SENSORY FRIENDLY MAP

• Avoid queues

Some exhibitions are ticketed. To minimise the time your family spends in a queue, we suggest that you buy tickets online before you visit and bring your printed tickets with you.

• Quiet times

Auckland Museum tends to be quieter between 3pm and 5pm on weekdays during
term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions.